Customer Service Center/Billing
Setting up Utility Services?To see what is required to set up residential utility services for buying or leasing a property please click on the link below:
Residential Service Application
To see what is required to set up commercial services please click on the link below:
Commercial Service Application
To see what City of Milford fees are please click below:
Schedule of Fees
City of Milford Electric Rates-Effective 6/01/2017
City of Milford Water Rates - Effective 11/2/06
Sewer Code Amendment--new fee-Effective 3/21/13
Are you leaving Milford and need to disconnect your services? You can visit our office in person, fax us at 302-422-1120 or email us at firstname.lastname@example.org. We must get something in writing in order to terminate services.
Please read our guidelines to see if you qualify.
Payment arrangements may be made provided that the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 p.m. the day prior to disconnection.
Arrangements By Phone
Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.
If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.
ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE.
Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within 9 days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.
All payments and/or payment arrangements must be made by 4:30 p.m. prior to the designated disconnect day. Payments / arrangements in the drop box after 4:30 p.m. will not be taken into consideration.
Disconnection of utilities will be done at 8:00 a.m. on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for re-connection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.
Medical Certification Program - Please read about the program and print the forms below if needed.
Certification of Medical Need
Medical Certification Form