Customer Service Center/Billing

Utility Services

To see what is required to set up residential utility services for buying or leasing a property please click on the link below:
Residential Service Application
To see what is required to set up commercial services please click on the link below:
Commercial Service Application

To see what City of Milford fees are please click below:
Schedule of Fees

City of Milford Electric Rates-Effective 7/2/15
City of Milford Water Rates - Effective 11/2/06
Sewer Code Amendment--new fee-Effective 3/21/13

Budget Billing

Please read our guidelines to see if you qualify. 

Payment Arrangements

Payment arrangements may be made provided that the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 p.m. the day prior to disconnection.

Arrangements By Phone

Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.

Breaking Arrangements

If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.

Delinquent Notices


Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within 9 days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.

Utility Disconnection

All payments and/or payment arrangements must be made by 4:30 p.m. prior to the designated disconnect day. Payments / arrangements in the drop box after 4:30 p.m. will not be taken into consideration.

Disconnection of utilities will be done at 8:00 a.m. on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for re-connection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.
Medical Certification Program - Please read about the program and print the forms below if needed.
Certification of Medical Need
Medical Certification Form