Customer Service Center/Billing

Utility Services


Residential Service Application
Commercial Service Application
Schedule of Fees

City of Milford Electric Rates-Effective 7/2/15
City of Milford Water Rates - Effective 11/2/06
Sewer Code Amendment--new fee-Effective 3/21/13
 

Budget Billing


Please read our guidelines to see if you qualify. 
 

Payment Arrangements


Payment arrangements may be made provided that the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 pm the day prior to disconnection.

Arrangements By Phone


Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.

Breaking Arrangements


If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.

Delinquent Notices


ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE.

Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within 9 days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.

Utility Disconnection


All payments and/or payment arrangements must be made by 4:30 p.m. prior to the designated disconnect day. Payments / arrangements in the drop box after 4:30 p.m. will not be taken into consideration.

Disconnection of utilities will be done at 8 am on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for re-connection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.
 
Medical Certification Program - Please read about the program and print the forms below if needed.
Certification of Medical Need
Medical Certification Form