Payment arrangements may be made provided that the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 pm the day prior to disconnection.
Arrangements By Phone
Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.
If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.
ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE.
Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within 9 days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.
All payments and/or payment arrangements must be made by 4:30 p.m. prior to the designated disconnect day. Payments / arrangements in the drop box after 4:30 p.m. will not be taken into consideration.
Disconnection of utilities will be done at 8 am on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for re-connection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.