Customer Service Center/Tax & Utility Billing

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The City of Milford partners with Efficiency Smart to help our residential and business customers save energy and money. From advice on products or projects to rebates and discounts on energy improvements, Efficiency Smart can help you from start to finish.

To learn more about how you or your business can begin taking advantage of these savings, visit Milford’s page on Efficiency Smart’s website at www.efficiencysmart.org/milford-delaware, or contact its customer support staff at 1-877-889-3777 or info@efficiencysmart.org.

Setting Up Utility Services?

After purchasing or leasing a residential property, a Residential Service Application is needed to set up residential utility services.  
  
To set up commercial utility, please complete a
Commercial Service Application.
 
City of Milford Schedule of Fees
Electric Rates-Effective 6/01/2017
Water Rates-Effective 11/2/06
Sewer Rates-Effective 3/21/13

Terminating Services?
Are you leaving Milford and need to disconnect your services? You can visit our office in person, fax us at 302-422-1120 or email Debbie Johnson at
djohnson@milford-de.gov. We must receive something in writing in order to terminate services.
 
Budget Billing
Please read our
guidelines to see if you qualify. 
 
Payment Arrangements
Payment arrangements may be made provided the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 p.m. the day prior to disconnection. Payments in the drop box after 4:30 p.m. will not be taken into consideration.

Arrangements By Phone
Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.

Breaking Arrangements
If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.

Delinquent Notices
ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE.

Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within nine (9) days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.
 
Disconnection of utilities begins at 8:00 a.m. on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for reconnection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.
 
Medical Certification Program - Please read about the program and print the forms below if needed.
Certification of Medical Need
Medical Certification Form