- You Are Here:
- Home
- Your Government
- Departments
- Customer Service/Tax & Utility Billing
Customer Service/Tax & Utility Billing
Please Note: Effective March 13, 2020 Until Further Notice:
Utility payments will be accepted at the drive-up window at the side of the Customer Service office located at 119 South Walnut St. Additionally, payments are accepted by drop box at City Hall, by mail, and online. Now would be a good time to sign up for online automatic payment of utilities.
All late fees/penalties for utility bills will be waived until at least May 1, 2020.
Utility shut offs and munition sales have been suspended until at least May 1, 2020. There will be those who will be financially impacted due to a pandemic, and we are taking this measure to provide short term financial relief for those who may be impacted. Your utility bill is still your responsibility. It will be in your best interest to continue to make payments. If you are experiencing financial hardship due to the COVID-19 virus, please contact Customer Service to discuss payment arrangements by calling (302) 422-6616.
Pay In Person: Come to Customer Service at 119 South Walnut St and use the drive up window.
Pay By Drop Box: Place your payment in the drop box at City Hall, located at 201 South Walnut St, however it is not recommended to place cash in the drop box.
Pay By Mail: Payments may be mailed to City of Milford, PO Box 159, Milford, DE 19963.
Pay Online: Follow the Online Bill Pay link to pay online. If you need assistance setting up your online account, please call Customer Service at (302) 422-6616.
Setting up services will also be available at the drive thru window. For tenants, please have first page and signature pages of your lease, a photo ID, and method of payment for deposit ready. For new owners, you may email your settlement disclosure, a copy of your photo ID, and contact information to sfrederick@milford-de.gov. A Customer Service representative will be in contact with you to finalize account set up. You may also call (302) 422-6616 to expedite the set up.
Sidewalk Repairs
The City’s contractor will begin repairs to sidewalks during the months of November and December. Residents will be invoiced for the work in February 2020. The estimated repair costs are as follows:
4” thick $13.00 per square foot, or approximately $ 325 per 5’ x 5’ block
6” thick $16.00 per square foot, or approximately $ 400 per 5’ x 5’ block (driveways)
Property owners who make payment within 30 days of invoice will receive a $2 per sf discount. That will reduce the costs to $11 per sf for a 4-inch sidewalk ($275 per block) or $14 per SF for a 6-inch sidewalk ($350 per block).
Property owners who reside in the subject property and meet HUD income guidelines for either low or very low income, may qualify for an additional discount.
Please visit the Customer Service Office at 119 South Walnut Street for an application. A copy of the resident's 2018 Federal Income Tax Return must be submitted when returning the application to the City’s Customer Service Office by Monday, December 16, 2019.
If you have questions regarding the sidewalk blocks needing repair, please contact the Engineer’s Office at 302-422-1110 or email sidewalks@milford-de.gov. If property owners have already responded and asked that the City complete the repairs, there is no need to respond again.
The City will be repairing any sidewalk blocks found to be deficient that contain a water meter box, sewer manhole/cleanout, street sign, fire hydrant, or utility pole at no cost to the property owner.
Property owners also have the option of financing the sidewalk repair costs completed by the City over a 60-month period at no interest. Residents will receive an invoice for the final sidewalk costs with payment options in February.
Property owners who fail to pay for the sidewalk repairs, do not make the agreed upon payments, or who are financially unable to pay for the repair costs, will have a lien filed against the property.
City Ordinance Chapter 197 requires property owners to keep public sidewalks along City streets abutting their property in good repair. Sidewalks are an important component to making a neighborhood accessible and enjoyable to the public. It is important the City of Milford be a safe, walkable community, and we appreciate your effort in being part of this initiative.
Whether you need to set up your new utility accounts, make changes to existing accounts, make a payment arrangement, have a question about your trash pick up, want to sign up for pre-authorized utility payments or our medical certification, Customer Service is here to help! You can learn more and access forms by clicking the links to the left, calling us a call at 302-422-6616, or coming into the office located 119 South Walnut Street. We are located between the Milford Museum and the First Presbyterian Church across from Jesus Love Temple in beautiful downtown Milford. Ample off street parking is available between our building and the Milford Museum.
The City of Milford partners with Efficiency Smart to help our residential and business customers save energy and money. From advice on products or projects to rebates and discounts on energy improvements, Efficiency Smart can help you from start to finish.
To learn more about how you or your business can begin taking advantage of these savings, visit Milford’s page on Efficiency Smart’s website at www.efficiencysmart.org/milford-delaware, or contact its customer support staff at 1-877-889-3777 or info@efficiencysmart.org.