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Posted on: June 7, 2017

Milford Seeks Resident Opinions


The City of Milford is asking residents to participate in The National Citizen Survey™. The survey is designed to provide a baseline of how the Milford city government is serving residents, to gauge perceptions of the city and to make comparisons with peer cities.

“This is a critical time for our community,” stated Mayor Bryan Shupe. “The City Council and I are about to begin a strategic planning process that will help set the Milford’s course for the next five years.  We need resident input in that process and this survey is the first step.”

The city contracted with National Research Center, Inc. to participate in The National Citizen Survey™, an instrument that was developed with the assistance of the International City/County Management Association in 2001 to provide cities with a low-cost method to measure citizen opinion.

The survey includes questions about quality of life in the community, local policies, demographics, rating of local government services and resident use of services.

From the entire community, 1,500 households will receive invitations to participate in the mail and their responses will be weighted and analyzed.  “We encourage everyone who receives the survey to complete it and give us their honest opinion,” requested City Manager Eric Norenberg.  “Feedback is important.  We will use the resident feedback to improve our operations.”

About The National Citizen Survey:
The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS™ is a cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.

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