Utility Payments, Bills, Rates and More
Setting Up or Closing Utility Accounts
To set up new utility services, such as electric, water, sewer, or trash, please review either the Residential or Commercial Service Application. Please come to the Customer Service office located at 119 S. Walnut Street with your drivers license or state issued picture ID, social security number, and the lease signed by all parties or settlement paperwork. All individuals listed on the documentation must be present to sign up for services. Fees include a deposit and connection fees. Commercial customers are invited to use our step-by-step guide on opening a business and setting up services here.
To close or transfer an account, we require requests in writing or in person. Be sure to include the service location and date of requested turn off/on and transfers will be processed within two business days. You may fax this request to us at (302) 422-1120 or email us at email@example.com.
For our customer’s convenience, utility payments can be made several ways:
- Log in each month and pay online.
- Have your payments automatically deducted from your checking or savings account.
- Place in the drop box at City Hall.
- Use our drive-up window at the Customer Service Office. No need to walk in!
- Come into the office and pay in person.
Understanding Your Bill
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Electric Usage Guide
This guide from our partners at Efficiency Smart estimates the annual kilowatt-hour (kWh) usage and energy costs of common household products. Hours in use are based on a typical four-person household. Your hours of use may vary. Annual kWh may vary depending upon model, age, and use. Annual cost is based on an average of 12 cents per kWh. Appliances with annual operating costs of $100 or more are bolded. To estimate the annual cost of operating an appliance not listed, multiply the annual kWh by your utility’s kWh rate or by the average rate of 12 cents. Click here to view the guide. Other efficiency resources can be found here.
Power Cost Adjustment
The City of Milford, a community electric utility powered by the Delaware Municipal Electric Corporation (DEMEC), implemented a $0.00396 per kilowatt-hour (kWh) Power Cost Adjustment in February 2022. The Power Cost Adjustment (PCA) is a required pass-through of DEMEC’s wholesale power cost increase billed to all member cities effective Jan. 1 through the end of 2022. DEMEC’s power cost increase is primarily due to the global increase in natural gas prices. The $0.00396 increase resulted in a 3.1 percent increase in electric bills for the average households and small business accounts in Milford.
This is the first PCA increase required in more than nine years. The City’s electric rate structure is unchanged; only the PCA component is triggered by the upcoming power cost increase. In recent years, a negative PCA has led to customers receiving credits on utility bills and in June 2021, City Council approved the use of those credits to expand the city’s Efficiency Smart program and green energy fund. Even with the PCA, residential electric rates in Milford have decreased eight percent over the last five fiscal years (chart below). Read the full release here.
Green/Renewable Energy Fund Program
The City of Milford, through the Delaware Municipal Electric Corporation, Inc. (DEMEC) and the Delaware Energy Office, provides a fund to support green/renewable energy technologies, energy efficiency technologies, or demand side management programs. The rules of practice and procedure for application and disbursement of Municipal Green Energy Fund grants for renewable energy projects in Delaware are outlined in the Municipal Utilities Green/Renewable Energy Fund Program effective January 1, 2007, as amended.
Current Green Energy Rate: $.000356 per kilowatt-hour (kWh)
Payment Arrangements and Delinquent Accounts
Payment arrangements may be made provided the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 p.m. the day prior to disconnection. Payments in the drop box after 4:30 p.m. will not be taken into consideration.
Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.
If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.
ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE. Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within nine (9) days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.
Disconnection of utilities begins at 8:00 a.m. on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for re-connection.
Medical Certification Program
This program enables customers with a medical necessity for electric and water to make arrangements ahead of time to prepare for extended outages. We understand the inconvenience and hardship that loss of power presents. If termination of electric service will adversely affect the health or recovery of a customer, the customer can have a Delaware licensed healthcare provider fax or email a completed City Certification of Medical Need form and a Medical Certification form to us. Forms are effective for 120 days, per Delaware Code.