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Posted on: July 29, 2021

City of Milford Staffing Shortage Impacting Resident Services

Due to staff vacancies, and the use of temporary labor, residents may see a delay in service. Existing employees are working tremendous overtime hours to keep up.  City employees take pride in providing the best possible service they can, but due to the current circumstance, we have been unable to provide the service citizens have come to expect.  In particular, trash, recycling and yard waste collection days will not change, but time of day may vary from week to week.  Electric outages may also take longer to restore.

“We are working diligently and taking aggressive measures to fill staff vacancies in the City,” said City Manager Mark Whitfield.  “City employees take pride in delivering excellent customer service; however, limited staff has made it challenging to maintain that level of service.  We are asking for citizens’ patience during this time.”  

To aid the City through this unprecedented staffing shortage, residents can do the following:

  • If solid waste is not collected at its normal time, please allow extra time prior to calling Customer Service.
  • Sign up to pay utility bills online at https://www.cityofmilford.com/163/Online-Utility-Payment-Instructions.  This will reduce the number of monthly customers at our customer service window or drive thru.
  • Sign up to receive City of Milford Website News & Calendar Alerts at http://www.cityofmilford.com/list.aspx.  Customers will receive an email and/or text notification about solid waste delays, power outages, and other news and events.
  • Sign up for Swift911 at http://cityofmilford.com/292/Swift911.  This system makes phone calls to specific people or areas in the event of an emergency or for sharing important information. All the calls you receive will have the Caller ID of CITY OF MILFORD or CITY OF MILFORD POLICE DEPARTMENT.
  • Sign up for Utility Usage Alerts at https://milf-de-web.amppartners.org/.  Customers can view electric and water usage as well as set alerts when over budget.
  • Apply or pass along the application information to interested parties. http://cityofmilford.com/247/Job-Openings

The City of Milford, incorporated in 1807 and located in Kent and Sussex Counties along the Mispillion River, is home to 10,000+ year-round residents, 500+ retail businesses and non-profits, local restaurants, parks, trails, small town events, major healthcare providers, an historic shipyard, and its own school district.  Known throughout the state as River Town, Art Town, Home Town, the City celebrates the beauty of its natural resources, the ingenuity of its people and its commitment to quality of life.

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